Interpage Voice Integration and Dispatch Services Overview

Outvoice

Outvoice voice dispatch service sends either text-to-speech, pre-recorderd, and/or dynamically generated WAV audio files to landline or cellular phones, voicemail, or other voice notification systems, and allows (or requires) recipients to acknowledge receipt of messages. OutVoice may also be integrated with Interpages Messagin/Paging and Fax contact/notification services to ‘fill out’ a given notification regime to message and alert recipients who lack acces to text-messaging or e-mail, or where immediate notification and receipt confirmation is required. OutVoice is simple to integrate into any notification system, and can accept commands from both internet-enabled and older/legacy non-internet devices and servers.

Voicemail Integration

Voicemail Integration interconnects older/legacy voicemail systems lacking internet connectivity with text messaging, e-mail, fax, and voice notificartion, without the need to upgrade or replace existing voicemail equipment. VM Integration utilizes your voicemail system’s existing pager, TAP, or dialout functionality to notify Interpage that a message (or page) has been received, which is then sent out to messaging devices/recipients, such as cellular phones, e-mail, fax, and voice notication. Interpage Voicemail Integration is easily set up and configured in nearly any voicemail system, and offers a simple web-based interface to configure the delivery methodologies and schedule for each individual mailbox on your current voicemail system.

VoiceMail

Interpage VoiceMail offers a feature-rich, customizable, individual or group voicemail service, offering Caller ID/Caller Name ID reporting of callers, pre-call/hangup call notification, deposited messages send as WAV files to one or more recipients, scheduling and filtering of received messages and notifications by time, day of the week, or sender/phone number, re-transmission/dialout of received messages, and more. Interpage voicemail can be used as a single, stand-alone voicemail system, or as a group or custom-branded messaging system with specialized menus, sub-menus, voice prompts, fax, paging, and call-connect options. Interpage Voicemail customers may also elect to have multiple telephone numbers in one or more locations connect to one more more voicemail accounts, as well as direct messages to a given voicemail account by area code, time zone, and/or country of origin. The Voicemail service will optionally dial out and prompt and relay each received voice message to one or more telephone numbers.

Operator Dispatch

Operator Dispatch provides operator, messaging, or on-call dispatch centers the ability to send messages and alerts to one or more recipients without the need for software or equipment to interconnect with the internet, SMS/SMSCs, pagers, or other devices – dispatch centers may instead send message to the Interpage Operator Dispatch service, which will in turn send the received message(s) to multiple users on any platform, such as mobile phones, alpha and numeric pagers, e-mail, fax, and voice notification. Dispatch Centers may maintain a database of customers and how/when they wish to be notified, and when a message is received, Interpage will notifiy all specified recipients at any of their devices (or not based on their notification schedule) with only one message from the dispatch center to Interpage – there is no need to waste time or bandwidth with multiple messages! Operator Dispatch centers may alternately use Inerpage’s Operator Dispatch gateway as a backup system 

Webalert

Webalert: Interpage’s Web to Voicemail, Paging and Faxing integration service facilitates direct connections/links from Web sites to the WebAlert server for submission of voice messages, text messages, alpha and numeric pages, faxes, and e-mails. A Touch Tone IVR to E-Mail service for paging carriers and other DTMF to e-mail applications are also available. The WebAlert system can function as a completely configurable gateway between a web site or online/HTML content database and your customers/clients. WebAlert is easy to use and does not require any special programming or scripting work of any kind.

Custom IVR

Custom IVR is a customized, configurable, hosted IVR solution designed to accept and process customer/constituent response, telephone polling and surveys, post-call customer satisfaction queries, in-field order completion status and reporting, and can be customized to accommodate nearly any IVR response/polling application. CustomIVR allows inbound callers to navigate a menu tree and/or series of prompts/questions, and, upon completion of the call send the collected response back to a central server or other system via a “flat” e-mail file, other TCP/IP connection, or telephone (modem or DTMF) based methodology. With CustomIVR, there’s noneed to continuously upgrade or purchase new telephone equipment or feature packages to supplement an IVR or customer response system – callers may be “branched” over to a dedicated CustomIVR number seamlessly, with results of the call being reported back upon call completion.

Alert Confirmation and Emergency Response Escalation

The Alert Confirmation/Escalation Service is a customized, emergency notification system with alert dispatch to any recipient and/or device, such as cellphones, pagers, e-mails, fax, voice, and specialized equipment or local-area paging services. The Emergency Response service can notifiy multiple recipients, in a fixed order, and request their response within a given period of time. If no acknowledgement is received, subsequent/escallation recipients are notified. A Call-Connect feature is also available to integrate into exsiting voice response and support services, and/or for emergency conditions when on-call staff need to be contacted by callers, who can be prompted for an authorization code or authentication prior to connecting a given call. 

Numeric Paging with Voicemail

Numeric Paging with Voicemail offers callers the ability to both page and leave a voicemail message (and optionally a fax and call-connect to multiple destinations) with one single, unified number. Callers are prompted to ‘Press 1 to send a numeric page, or press 2 to leave a voicemail’ (and optionally ‘3’ to send a fax, or ‘4’ to have the call connected with another mailbox or outside number, such as a cellphone or office). Customers receive a number of optional calling party informational and status messages, such as ‘pre-call’ (hangup call) notification, menu items pressed, the CallerID and CallerName ID (if available) of the calling party. Customized voice prompts and menu options are also available.