The Alert/Confirmation/Escalation Service can be customized to notify multiple tiers of responders by text/SMS messages, e-mail, alpha or numeric-only paging, voice/verbal notification, or fax. Recpients must then confirm receipt by text/SMS, e-mail, or calling a telephone number and using an Interactive Voice Response (IVR) system to affirmitively confirm receipt of a given alert.
Should a given alert not receive confirmation from one (or more) of the initial tier of recipients within a given number of minutes, the alert is then escalated to a second tier of recipients, who are in turn given a fixed period of time to respond as well, and the process continues until a reponse is received or all recipients/tiers have been exhausted.
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The Alert/Confirmation and Escalation Service (ACES) provides a regime of alert notifications and confirmation windows to ensure that time-sensitive messages are transmitted to their intended recipients by requiring confirmation of recieved messages within a given time-frame. Should the given time-frame be exceeded with no confirmation of receipt having been received, a second group of recipients is then notified, and this process continues until a message is acknowledged.
Alert/Confirmation & Escalation customers may create tiered lists of notification recipients, all of whom will simultaneously receive an alert via text/SMS, alpha or numeric-only pager, e-mail, voice/verbal notification, or fax. The recipient(s) in the first tier are provided with instructions as to how to confirm receipt, either via a reply text/SMS message, e-mail, or phone call. Upon receiving a completed receipt message, ACES will end the extant alert and optionally provide a detailed transmission/receipt report for quality control and archival purposes.
If a confirmation from the first tier of recipients isn't received in a user-specified number of minutes, the given alert is escalated, and second tier of recipients is notified, who are also instructed to confirm receipt within a configurable time frame. If a confirmation response is received, the escalation process stops, but if no confirmation is received, the process continues until all recipients/tiers have been notified. At this point, a failure alert is returned to the sender/iniator of the alert for further action.
Notifications to recipients, and reports of failed confirmation conditions may be sent to nearly any device or destination, including cell phones, pagers, landline/POTS phones via voice/verbal notification, e-mail, and fax. Recipients and destination devices/methods may be scheduled by time, day of week, and/or message content.
Alert/Confirmation and Escalation Features
- Multiple tiers of escalation recipients may be configured
- Each recipient tier may contain one or more recipients, each of whom may be notified by SMS/cellphone text message, pager, voice, e-mail, or fax
- Immediately/manually change the "on-call" status of a messaging recipient, or schedule availability in advance by time and/or day of the week
- Detailed status/disposition reports, indicating who responded/comfirmed (if applicable), the means by which they were notified, the means by which they conveyed their confirmation of receipt, the tier of receipt, or, if no receipt is received, indication of the recipients/tiers notified and that no response was received
- Failure alert delivery to nearly any destination device or service, including SMS, pagers, e-mail, fax and voice
- Easy to enable/disable the on-call alert/tier schedule so that only working staff will be notified
Services and Pricing
ACES/001: $99 per month, with a one-time $99 set-up fee. Two escalation tiers, each with two recipients, with alerts to one fixed destination for each recipient (no access to notification scheduler/filter). Motification by SMS/Cellphone or pager only.
ACES/002: $250 per month, with a one-time $250 set-up fee; up to 5 escalation tiers, each with up 5 recipients via SMS/text message, pager, e-mail, fax, and voice alerts. Access to the Interpage Scheduler is included, and alert messages can be filtered and scheduled so that only on-call or appropriate personnel are messaged to respond when an error condition or problem occurs.
ACES/003: $500 per month, with a one-time $500 set-up fee, offers similar functionality to the 002 plan above, but with up to 10 escalation tiers, each with up to 10 alert recipients. As in plan ACES/002, access to the web-based notification scheduler is also included.
Notifications/alerts to cellphones, pagers, voicemail, voice, fax and e-mail anywhere in the 50 US States, DC, or Canadian Provinces are included in the above plans. Additional per-use charges may apply when messaging outside of the US/Canada (except for email notifications, for which there are no additional charges), please contact Interpage for details.
To receive additional information about Interpage's Alert/Confirmation and Escalation Service, please contact us via:
Web-based Support/Inquiry Interface
Telephone: +1 (650) 331-3900
Interpage Contacts Page
We will be happy to answer any questions you may have concerning the IVR Test and our other telephone system test services.
Last modified 10/27/2021