Welcome
to Interpage's Service Redundancy/Reliability Overview page
Interpage Network Services strives to provide continuous, uninterrupted, and
reliable service operations to the totality of its customer base with backup
and redundant systems maintained over a wide geographic area. This page details
some of Interpage's efforts in this area.
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Reliability
Overview
To ensure maximum service availability, Interpage has invested in and
created a reliable, dependable, and multiply redundant network of servers and
access sites in disparate geographic locations throughout the US.
Interpage maintains a network of functionally identical data and server centers
with redundant Internet connections to minimize the threat of service disruptions
should any given service center be affected by a telecom, internet, force majeure,
or other event which results in a service outage. Each center has a variety
of Internet connectivity options, including one or more of the following: T1,
DSL, ISDN, Cellular Data 3G/4G, and/or 2-way Satellite.
Multiple Internet connectivity providers and a series of redundancy sites
provide Interpage customers with a variety of access methods and/or service
sites should a loss or disruption occur for a given Internet provider to a
given Interpage service center site, or in the event that an entire
center experiences an outage.
Reliability
Features
- Multiple servers in a variety of separate geographic locations.
- A variety of traditional Internet connectivity methodologies are employed at each service center, including T1, DSL, ISDN, and dialup.
- Wireless Internet connectivity to the various service centers is supplemented via the use of Cellular Switched Circuit Data, 1XRTT/1XEvDO, WiMax/4G, LTE/4G and 2-way broadband satellite circuits.
- In the event of a failure at a given service center, traffic is automatically redirected (if possible) or can be manually redirected by customers (via MX records or specifying an alternate e-mail/web address) to an alternate provider and/or service center.
- Backup power supplies, UPSs, and generators are utilized to ensure that in the event of a power outage or brownout service centers can continue operating.
- Tier IV and higher annualized customer accounts are eligible for Interpage's Service Level Agreement, providing service refunds in the event of a total failure of all service centers.
- Interpage's servers have been continuously operating for over 15 years and in totality have experienced less than .01% downtime during that period.
Service Level Agreement
The Interpage Service Level Agreement (SLA) is available to all annualized Interpage
Tier IV and higher customers.
The SLA provides applicable customers with the assurance that should a service
outage at a given service center occur for a period of 61 consecutive minutes
(eg, where a customer's assigned primary service center is not able to process
customer requests for reasons other than a failure of a given Internet Service
Provider to provide connectivity or general force majeure/circumstances beyond
Interpage's control), and when secondary and additional alternate service centers
are subsequently (eg, after the 61 consecutive minute period) unavailable,
the given affected customer is entitled to a prorated service credit of one
calendar day for each additional consecutive 60 minute period during which
the primary, secondary, and alternate service centers remain unavailable. At
no time will the service credit total an amount greater than the monthly base
rate of the given customer (eg, a Tier IV customer with a base rate of $500
per month will not receive a credit of more than $500 in any given month),
and customers whose accounts are past due, delinquent, and/or not in good standing
at any time during the service month of a given service outage are not eligible
for a credit refund under the SLA.
Contacts
If you have questions, comments, or need help, please feel free to contact us via:
Web-based
Support/Inquiry Interface
Telephone: +1 (650) 331-3900
Interpage Contacts Page
We will be happy to answer any questions you may have concerning our
services!
Last modified 01/15/2013
