Welcome to Interpage’s Specialized, Custom and Other Services Overview page

Outvoice

Outvoice voice dispatch service sends either text-to-speech, pre-recorderd, and/or dynamically generated WAV audio files to landline or cellular phones, voicemail, or other voice notification systems, and allows (or requires) recipients to acknowledge receipt of messages. OutVoice may also be integrated with Interpages Messagin/Paging and Fax contact/notification services to ‘fill out’ a given notification regime to message and alert recipients who lack acces to text-messaging or e-mail, or where immediate notification and receipt confirmation is required. OutVoice is simple to integrate into any notification system, and can accept commands from both internet-enabled and older/legacy non-internet devices and servers.

Voicemail Integration

Voicemail Integration interconnects older/legacy voicemail systems lacking internet connectivity with text messaging, e-mail, fax, and voice notificartion, without the need to upgrade or replace existing voicemail equipment. VM Integration utilizes your voicemail system’s existing pager, TAP, or dialout functionality to notify Interpage that a message (or page) has been received, which is then sent out to messaging devices/recipients, such as cellular phones, e-mail, fax, and voice notication. Interpage Voicemail Integration is easily set up and configured in nearly any voicemail system, and offers a simple web-based interface to configure the delivery methodologies and schedule for each individual mailbox on your current voicemail system.

VoiceMail

Interpage VoiceMail offers a feature-rich, customizable, individual or group voicemail service, offering Caller ID/Caller Name ID reporting of callers, pre-call/hangup call notification, deposited messages send as WAV files to one or more recipients, scheduling and filtering of received messages and notifications by time, day of the week, or sender/phone number, re-transmission/dialout of received messages, and more. Interpage voicemail can be used as a single, stand-alone voicemail system, or as a group or custom-branded messaging system with specialized menus, sub-menus, voice prompts, fax, paging, and call-connect options. Interpage Voicemail customers may also elect to have multiple telephone numbers in one or more locations connect to one more more voicemail accounts, as well as direct messages to a given voicemail account by area code, time zone, and/or country of origin. The Voicemail service will optionally dial out and prompt and relay each received voice message to one or more telephone numbers.

Tap Dispatch

Besides traditional TAP/IXO applications (typically where automated equipment sends alerts via modem), more specialized TAP services are also available for Operator Dispatch Providers, Call Centers, Emergency Response/PSAPs and other similar TAP implemetations. Besides providing all the back-end and interconnect infrastructure, Interpage’s specialized TAP services allow any of these traditional Operator Dispatch providers (where a human operator answers calls and relays relays messages), to offer their customers/employees multiple, configurable notifications on any device for each Pager ID/Capcode, via a simple web-based notification scheduler.

LinkAlert

LinkAlert service monitors one or more Web servers, Web Pages/URLs, Secure Servers, nameservers, sites, or ports, and notifiy individuals and/or desginated staff response teams via text-message/SMS, pager, fax, voice telephone or cellphone, and/or e-mail if and when it loses network connectivity, when a given Web page or URL is changed or unavailable, and/or when a monitored network connection is re-established. A simple, web-based notification schedule is also available so that only on-call or emergency response staff will be notified during their given work-hours

Lobby-BY-Fax

Whether it be a political campaign, pressing issue, or pending law, LobbyByFax is the quickest and most cost effective way to express the concerns and opinions of constituents directly and immediately to those who can affect a favorable outcome. Cheaper and faster than conventional letter writing campaigns and more tangible than email, the LobbyByFax system adds an immediate turnkey and customizable solution to any political cause wishing to voice their concerns. LobbyByFax can be customized and tailored to meet a given organization’s special needs and is available with Interpage’s FaxUnlimited service to provide flat rate, fixed cost campaign enhancement and management. Please contact Interpage for details on how LobbyByFax and the FaxUnlimited services can be tailored to meet your organization’s constituent response needs.

IVR and Telephone System Testing

The IVR Test Service will regularly call a given IVR system, and use Touch Tones and/or Voice nagivation to reach desired menu-trees and customer end-points, such as Support, Billing, Sales, etc. The IVR test service will then enter a programmed “hidden” menu option, which branches off to the Interpage IVR test service, and by doing so can test both the reliability and timing of IVR functions. Caller queues may also be tested in a similar manner to determine if hold time is too long or callers are given proper call-back options and if the IVR system is in fact providing call-backs proper and reasonable timeframes and/or at service levels.

Medical Office and Practice Messaging

The Interpage On-Call Medical Messaging Service provides a single platform to integrate messages from patients, outside callers, in-house staff, and automated equipment and alert services to utilize a common interface to schedule and prioritize recipients based on on-call status, time of day, day of week, and/or the content of a given message or page.

Custom IVR

Custom IVR is a customized, configurable, hosted IVR solution designed to accept and process customer/constituent response, telephone polling and surveys, post-call customer satisfaction queries, in-field order completion status and reporting, and can be customized to accommodate nearly any IVR response/polling application. CustomIVR allows inbound callers to navigate a menu tree and/or series of prompts/questions, and, upon completion of the call send the collected response back to a central server or other system via a “flat” e-mail file, other TCP/IP connection, or telephone (modem or DTMF) based methodology. With CustomIVR, there’s noneed to continuously upgrade or purchase new telephone equipment or feature packages to supplement an IVR or customer response system – callers may be “branched” over to a dedicated CustomIVR number seamlessly, with results of the call being reported back upon call completion.